Cases use "kase" and "kases" in the XML to work around the problem of "case" being a reserved word in Ruby.
Returns an existing case. If closed-at is set, it means that the case is closed. If it’s not set, it’s still open. The “parties” field is a list of the people and companies involved with this case.
Status: 200 OK
<kase>
<id type="integer">1</id>
<author-id type="integer"></author-id>
<closed-at type="datetime"></closed-at>
<created-at type="datetime"></created-at>
<updated-at type="datetime">2007-03-19T22:34:22Z</updated-at>
<name>A very important matter</name>
<visible-to>Everyone</visible-to>
<group-id type="integer"></group-id>
<owner-id type="integer"></owner-id>
<parties type="array">
<party>...</party>
</parties>
</kase>
Returns a collection of cases that are visible to the authenticated user and have not been closed.
Status: 200 OK
<kases>
<kase>
...
</kase>
<kase>
...
</kase>
</kases>
Returns a collection of cases that are visible to the authenticated user and have been closed.
Status: 200 OK
<kases>
<kase>
...
</kase>
<kase>
...
</kase>
</kases>
Creates a new case with the currently authenticated user as the author.
By default, a new case is assumed to be visible to Everyone. You can also chose to make the company only visible to the creator using “Owner” as the value for the visible-to tag. Or “NamedGroup” and pass in a group-id tag too.
If the account doesn’t allow for more cases to be created, a “507 Insufficient Storage” response will be returned.
<kase>
<name>Another very important matter</name>
</kase>
Status: 201 Created
Location: https://example.highrisehq.com/kases/#{new-kase-id}.xml
<kase>
...
</kase>
Updates an existing case with new details from the submitted XML. Contact data and Subject data that include an id will be updated, data that doesn’t will be assumed to be new and created from scratch.
A case is closed when the closed-at tag is passed.
<kase>
<name>Another very important matter</name>
<closed-at type="datetime">2007-03-19T22:34:22Z</closed-at>
</kase>
Status: 200 OK
Destroys the case at the referenced URL.
Status: 200 OK